Effective Date: [Insert date]
At Crash CSS, we strive to deliver high-quality preparation and evaluation services for CSS aspirants across Pakistan. Because our content and evaluations are personalized and delivered digitally, our refund policy is intentionally limited and transparent.
1. Courses and Digital Material
- All courses, recorded lectures, and downloadable notes or files are non-refundable once payment is made.
- Access begins immediately upon purchase; therefore, the full value is considered delivered when login credentials or download links are issued.
- No cancellations, exchanges, or refunds are available for any digital content.
2. Paid Evaluation Services
This covers all essay checking, precis evaluation, mock test reviews, or written feedback services.
Refunds will only be approved in the following situations:
- Payment was made but no script submitted, and a refund request is received within 24 hours of payment.
- Crash CSS fails to deliver the evaluation or feedback within 10 working days of submission, and no prior notice of delay has been issued.
- A technical or administrative error occurred (such as duplicate payment or wrong file delivered).
Once evaluation feedback, markings, or comments are shared, the service is considered fully rendered and non-refundable.
3. Payment Errors and Technical Failures
In the event of double payment, transaction error, or inability to access purchased services:
- Contact support@crashcss.pk within 7 days of payment.
- Upon verification, a full refund or equivalent service credit will be provided.
- Approved refunds will be processed within 10–14 working days via the same payment channel.
4. General Terms
- Eligibility for refunds will be determined solely by Crash CSS Administration.
- Refunds cannot be claimed after feedback or services have been delivered.
By making any purchase, students acknowledge and agree to this policy in full.
